The Representative must take the leadership role in his/her department. He/She must set an example for other workers to follow. The Representative must make decisions which uphold the terms of the collective bargaining agreement and the union constitution and bylaws. Listed below are the things the Representative should do and know to fulfill the role of leader and suggestion as to how to do them:
1. Know the facts, write them down, and talk them over.
2. Keep the people who are being affected informed on the course of action.
3. Give credit where credit is due.
4. Ask for advice and help. You can't know everything.
5. Keep your word and deal fairly and impartially.